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Quality Assurance Policy

Background

The primary purpose of the quality assurance policy is to ensure that our work meets or exceeds our own and client expectations.

Quality is absolutely fundamental to what we do.

The work we do is specific to the individual with whom we are working and takes place in an environment of very high trust and confidentiality.

We appreciate that for our coaching to be effective for our coachees, and therefore for their organisations, we have to win trust and confidence.

We recognise that the organisations within which we deliver coaching will require assurance that value is being delivered to their people, yet the coaching conversation itself is confidential, coaching assignments are particular to the individual and the organisation and people’s responses to coaching support are highly variable.

For us to determine our effectiveness for the coachee and the client organisation there must be some accessible evidence and evaluation activity that enables the organisation to identify a return on their investment.

The presence of key factors in the coaching process can provide assurance that Quality and Value is being delivered.

Quality Actions

We will seek to achieve this quality standard through the following Quality Actions.

These actions are all features of our process that can help to assure that the appropriate quality of outcome is deliverable in the given circumstances:

  • During our marketing, we carefully assess all our targeted client organisations for their propensity to benefit from coaching, for their aptitude, attitude, and capability to implement coaching
  • During our marketing and engagement activity we will assess the appropriateness of coaching as tool to be used to achieve the client’s objectives
  • All coaching projects will be managed and delivered by a Director of the Big Blue Box
  • All assignments will be managed specifically as agreed between the individual coachee, the client project sponsor and the coach. Such agreements may be varied from time to time
  • All coaching assignments will be undertaken subject to the coach and the coachee each accepting that they can work together – a stage in the setting up of the coaching project often referred to as a ‘Chemistry Test’
  • A coaching project plan will be agreed between the coachee and coach at the commencement of the project
  • Where appropriate to the project, other people/parties may be involved in the coaching sessions
  • All parties involved in the coaching sessions will be briefed on their role and the conditions attached to their participation in the coaching project
  • The coachee will be given guidance by the coach on techniques to enable them to get the most out of their coaching project, including for example: taking notes, maintaining a journal or such other actions as may be appropriate
  • At stages during the process of the coaching and / or at the conclusion of the project the project sponsor, representative of the organisation, the coachee’s manager or sponsor, the coachee and the coach will consider the opportunity to review and / or evaluate the coaching project, considering and identifying the outcomes and actions
  • The coach will work with the coaching project stakeholders, for example; HR, the coachee’s managers and colleagues and the coachee, to effect a clean handover of ongoing support to the coachee, where appropriate
  • At the end of the project the coachee will be asked to complete a feedback and review document
  • The coachee will be invited to prepare a brief case study about their experience before, during and after the coaching project
  • Where possible and convenient, an opportunity for the project sponsor, and particularly the coach and the coachee to meet after a period of time has passed since the conclusion of the coaching project, will be sought. This meeting will be an informal review of actual achievements attributable to, flowing from and following on from the coaching project

Monitoring and auditing

These actions will be monitored through periodic meetings.

We will review our progress and note achievements at our year end in March each year.

Communication

This Quality Assurance Policy is available on request.

If you wish to obtain a copy or would like to discuss our quality assurance policy, please telephone: 01932 843933.

This policy is also available on our website at www.thebigbluebox.co.uk.

 

Signed: C P Dyson

Director

December 2010